Return Policy

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At Pryxzolthak, we want you to be completely satisfied with your stationery and craft supplies purchase. If you're not happy with your order, our return policy outlines how you can return products for a refund or exchange.

Return Eligibility

General Requirements

To be eligible for a return at pryxzolthak, the following conditions must be met:

• Items must be returned within 30 days of the delivery date
• Products must be unused, unopened, and in their original packaging
• All original tags, labels, and documentation must be included
• Items must be in resalable condition
• Proof of purchase (receipt or order confirmation) must be provided

Non-Returnable Items

Certain products cannot be returned for health, safety, or quality reasons:

• Opened ink bottles, paint tubes, or liquid products
• Personalized or custom-ordered items
• Clearance or final sale products
• Digital downloads or electronic products
• Products showing signs of use or damage
• Items without original packaging or missing components

How to Initiate a Return

Step-by-Step Process

1. Contact Us: Reach out to pryxzolthak within 30 days of receiving your order by phone at +1 213-473-3231 or email at contact@pryxzolthak.world
2. Provide Information: Include your order number, the items you wish to return, and the reason for return
3. Receive Authorization: Our team will review your request and provide a Return Authorization Number if approved
4. Package Items: Securely pack the items in their original packaging with all included materials
5. Ship Return: Send the package to the address provided with your Return Authorization Number clearly marked

Return Shipping

Shipping Costs

Return shipping costs depend on the reason for the return:

• Defective or Incorrect Items: Pryxzolthak will cover all return shipping costs and provide a prepaid return label
• Change of Mind: Customer is responsible for return shipping costs unless otherwise stated
• Damaged in Transit: We will provide a prepaid return label and cover all associated costs

Recommended Shipping Methods

We recommend using a trackable shipping service for returns to pryxzolthak. We cannot be responsible for returns that are lost or damaged during transit if sent without tracking.

Refunds

Processing Time

Once we receive and inspect your returned items:

• Inspection is typically completed within 3-5 business days
• Approved refunds are processed within 5-7 business days
• Refunds appear on your original payment method within 7-10 business days
• You will receive email confirmation at each stage of the process

Refund Amount

Your refund will include:

• The full purchase price of returned items
• Original shipping costs if the return is due to our error
• Any applicable taxes paid on the returned items

Refunds do not include:

• Original shipping costs for customer-initiated returns
• Return shipping costs unless the return is due to our error

Exchanges

Pryxzolthak offers exchanges for defective or damaged items only. If you received a defective product:

• Contact us immediately upon discovering the defect
• We will arrange for a replacement to be sent at no additional cost
• Expedited shipping may be available for urgent replacements
• If the exact item is unavailable, we will offer a comparable substitute or full refund

For exchanges due to preference or sizing concerns, we recommend processing a return for refund and placing a new order to ensure product availability.

Damaged or Defective Items

Reporting Issues

If you receive damaged or defective stationery or craft supplies from pryxzolthak:

• Contact us within 7 days of receiving the item
• Provide photos showing the damage or defect
• Include your order number and product details
• Describe the issue clearly

Resolution Options

We will work with you to resolve the issue through:

• Full refund including original shipping costs
• Free replacement with expedited shipping
• Partial refund if you choose to keep the item
• Store credit for future purchases at pryxzolthak

Incorrect Items

If we sent you the wrong product, we sincerely apologize. Please contact us immediately and we will:

• Send the correct item at no additional cost
• Provide a prepaid return label for the incorrect item
• Expedite shipping to minimize any inconvenience
• Offer a discount on your next purchase as an apology

In-Store Returns

Items purchased online can be returned to our Los Angeles store location at 200 N Spring St, Los Angeles, CA 90012. Please bring:

• The items you wish to return in original packaging
• Your order confirmation or receipt
• Valid government-issued ID

In-store returns are processed immediately, and refunds can be issued to your original payment method or as store credit.

International Returns

International customers are responsible for return shipping costs and any customs fees or import duties. Items must be returned to our United States address. Processing times may be longer for international returns due to customs clearance.

Bulk and Business Orders

Special return policies may apply to bulk orders and business accounts. Contact our business sales team to discuss return options for large quantity purchases from pryxzolthak.

Questions About Returns

If you have questions about our return policy or need assistance with a return, our customer service team is here to help:

Pryxzolthak
200 N Spring St, Los Angeles, CA 90012
Phone: +1 213-473-3231
Email: contact@pryxzolthak.world